Terms and conditions

Order & Tracking

We ship to all EU countries. Orders generally take 1-2 business days for processing

  • Shipping to Denmark: 49 DKK
    Free shipping on orders over 499 DKK
  • Shipping to EU countries: 10 EURO
    Free shipping on orders over 70 EURO

 

What happens after you place an order?
You will get an email from us after you have placed the order. When the order is shipped you will receive an order confirmation, and a tracking link


Returns & Exchange policy

We want you to love your order, however if you are not satisfied with it, let us know by contacting us at info@comingcopenhagen.com, and we will be happy to help

 

Here's how to return

 

  • All returns or exchanges must be made within 14 days of receiving your order. Must be sent to Coming Copenhagen, Krumningen 1, DK-2950 Vedbæk
  • All items must be returned in their original conditions and packaging. If tags are removed or item is returned without original packaging we will not be able to process the refund
  • Please note that shipping costs are at your expence 
  • We suggest you retain proof of tracked postage when making a return
  • Once the return has been received and approved, you will receive your refund via the same means used to make the purchase
  • We will refund the money to your account as soon as possible and within 14 days of receipt
  • Please note that a credit card may take up to 30 days to apply
  • Please note we cannot refund any customs and import fees

 

Complaints
If you want to register a complaint, we are always ready to help you. Send an email to info@comingcopenhagen.com with your order number and a picture of the item. The item must not be returned until you have received an answer from us.

If you have any questions, please feel free to contact us